Return & Refund Policy
Last Updated: December 2024
Our Commitment to Quality
At Militia Labs, we stand behind the quality of every product we sell. All our oral steroids, injectable steroids, peptides, and HGH products are manufactured to pharmaceutical standards and undergo rigorous quality testing before shipment.
Quality Guarantee
Every batch is quality-verified for purity and potency. If your product does not meet our specifications, we will provide a full refund or replacement.
Return Eligibility
Products Eligible for Return
- Damaged products received during shipping
- Incorrect products sent (wrong item or concentration)
- Products with broken seals or tampered packaging upon arrival
- Products that fail quality verification upon arrival
- Unopened products within 14 days of delivery (subject to restocking fee)
Products NOT Eligible for Return
- Opened products (due to health and safety regulations)
- Products beyond 30 days from delivery date
- Products without original packaging or labels
- Products damaged due to improper storage by customer
- Custom or special order products (made-to-order items)
48-Hour Reporting Window
For damaged or incorrect products, you must report the issue within 48 hours of delivery with photographic evidence. This helps us resolve issues quickly and improve our shipping processes.
Return Process
Contact Our Support Team
Email support@militialabs.com within 48 hours of receiving your order. Include your order number, description of the issue, and clear photos showing the problem.
Receive Return Authorization
Our team will review your request within 24 hours and provide a Return Authorization (RA) number if eligible. Do not ship products without an RA number.
Ship the Product Back
Pack the product securely in its original packaging. Include your RA number. Ship via tracked carrier service. We recommend insurance for valuable items.
Receive Refund or Replacement
Once we receive and inspect the returned product, we will process your refund or send a replacement within 3-5 business days.
Refund Policy
Refund Methods
All refunds are issued in cryptocurrency to the wallet address used for the original purchase. Refunds include:
- Full product cost for damaged or incorrect items
- Original shipping costs (if product was damaged or incorrect)
- Return shipping costs (for eligible returns with our fault)
Refund Timeframes
- Cryptocurrency refunds: 1-3 business days after approval
- Blockchain confirmation may take additional time depending on network
- Refund amount based on USD value at time of original purchase
Restocking Fee
Unopened products returned within 14 days are subject to a 15% restocking fee to cover processing and quality re-verification costs. Damaged or incorrect items have no restocking fee.
Important Notes
- Products must be stored properly according to package instructions
- Cryptocurrency transactions are final once sent
- We cannot refund products damaged due to improper storage
- Custom orders and special formulations cannot be returned
- All returns must be approved before shipping
Replacement Options
In many cases, a replacement may be faster than a refund. We offer:
- Expedited replacement shipping for damaged items at no cost
- Credit towards future purchases (110% of product value)
- Alternative product of equal or greater value
- Partial refunds for minor issues that don't affect product quality
Shipping Damage Claims
All packages are insured during shipping. If your package arrives damaged:
- Take photos of the damaged package and contents immediately
- Do not discard packaging materials
- Contact us within 48 hours with photos and tracking number
- We will file a carrier claim and send a replacement immediately
Contact Information
Returns Department
Email: support@militialabs.com
Subject Line: Return Request - [Order Number]
Response Time: Within 24 hours
Questions?
If you have any questions about our return policy or need assistance with a return, please contact our customer support team. We're here to help ensure your complete satisfaction.
Contact Support